How to use your Videowise account
Read this guide to understand how to manage your account, invite teammates, configure multiple stores, and set up email notifications in Videowise.
You’ll learn how each section works and what you can control to keep your team, stores, and alerts organized and up to date.
Account Section: Your Personal & Company Settings
The Account section lets you view and update your general account details and store settings in one place.
You can:
- See your company information
- Update login details (email, password)
- Enable extra security with two-factor authentication (2FA)
How to check your account details
- Go to Settings → Account
- In the Account overview, you can see:
- Your account name and email
- Company details
- Store settings
- To edit any info, click on the appropriate field
- Save your settings when finished
Two-Factor Authentication (2FA)
- In Account settings, click Set up 2FA
- Add your mobile number
- Follow the steps to verify with the SMS code
Once enabled, you’ll receive a code when signing in for added security.
Team Section: Manage Your Team
The Team section lets you control who has access to your Videowise account and what they’re allowed to do.
This is ideal for:
- Agencies and internal teams
- Sharing access with collaborators
- Keeping viewing and editing permissions structured
How to invite a teammate
- Go to Settings → Team
- On the Team overview, you’ll see all current members and roles
- Click the Invite people tab
- Enter one email address
- Choose a role for each invite
- Click Invite People
Roles & Permissions
Assigning roles can help your team stay organized and also help you keep your business account secure. You can add up to 20 members to your team.
- Admin
- Full control (add/remove people, stores, edit organization details)
- Can manage all settings
- Editor
- View and work with content
- Cannot change organization or account settings
Admins help keep your team organized and secure by assigning the right level of access.
You can also click on each team member to see their details or delete them from the organisation.
Stores: Manage Multiple Shopify Stores
The Stores section helps you connect multiple Shopify stores under one Videowise account.
This is especially useful if your business sells in multiple markets, has multiple storefronts, or wants to share video assets across different stores.
How to connect a store
- Go to Settings → Stores
- Click Add store
- Enter your Shopify store domain
- Example:
mycoolstore.myshopify.com
- Click Connect
Once connected:
- Each store will appear in your store list
- You can switch between stores from the store selector in the app
Switch between stores
- In the Videowise dashboard, click your store name (bottom left)
- Choose the store you want to manage
Note:
- Your email address must be the same across all stores
- Each store must verify the email to be fully connected
- Shared assets (Library, widgets, playlists) become accessible across all connected stores for easier workflow consistency.
Notifications: Keep Your Team Informed
Email notifications let you automatically send performance reports and updates to you and your team.
This keeps stakeholders informed about shoppable video performance without requiring them to log into the dashboard.
How to enable email notifications
- Go to Settings → Notifications
- Toggle Enable email notifications ON
- Choose which reports to receive:
- Monthly performance reports
- Weekly UGC / analytics updates
- Media expiration notifications
- Enter one or more email addresses, separated by commas
- Save your changes
Last updated on January 9, 2026