Setting up your first live show can be stressful and daunting. Don't worry, we've got you covered.
Set up your live show details
On the Videowise dashboard, first head over to Live Shopping > Shows.
On the top right of the page, click on "New Show", and from the dropdown menu, select "New live show".
You'll be met with the main "Set up" menu, which is divided into 4 parts.
Show details
Streaming channels
Video source
Policy terms
Show details
Show title (*mandatory): Enter a title for your show. It will be visible to everyone and will appear on your live show widget.
Description: Add a description that will be visible on your RSVP & live widget.
Promo text: If you'd like to push a specific promotion, new release, add this message here. It will be displayed on top of your chat.
Date & Time (*mandatory): From the dropdown, select a date and time for your next live show. It will automatically fit your timezone, but you can always choose to change it using the dropdown menu.
Show cover (*mandatory): Add a cover image for your live show. It will be visible on your RSVP widget and live shows channels page by default if you don't upload a different one when configuring the widgets individually.
Streaming Channels
Videowise lets you go live on your store and simultaneously go live on major social platforms. The "Your site" streaming channel will be activated by default, but you will need to connect and activate the integration between Videowise and other platforms before you can do that.
As the process varies from social platforms, we have written an extensive guide on how to go live on these different channels:
Video source
The video source section is where everything happens. From there, you'll be able to select from 3 different options:
Host's device camera: Here, you can add an unlimited number of hosts by inviting them via email. If you are live streaming by yourself, make sure to put your email so you can join the show as a host.
Pre-recorded video: You will be able from here to upload a video that was pre-recorded. (You can always replace the video source and upload a new one after you have scheduled the show.)
Custom source: It allows you to stream from any custom source. You'll have access to your stream URL, stream key and playback URL that you can paste over on the tool you are using.
Policy terms
Here you will have the option to fill it manually for each new live show, or we recommend using our global setting option to have it filled out automatically for any future shows you configure.
If you don't have the global settings defined, click the "Global style settings" link to access our Global settings panel.
From there, you'll be able to define the "Policy terms text" and your "Policy terms link" and reuse it for future shows.
If you are filling it manually, please enter your "Policy terms text and link" before proceeding.
Set up your live show settings
Here you will be able to configure some general settings for your live show.
Shoppable products behaviour:
In live stream video player (default): This will allow the viewer to purchase products directly from your live stream video player.
Go to product page: This will redirect the user to the product's page in order to proceed with their purchase.
Video player:
Hide/show viewer count
Hide/show price on product highlights
Chat:
Hide/show chat when live
Live shows channel
Hide/show this live show from your live shows channel
You will also have the option to add text when your livestream is paused or ended. This text can be configured manually for each show or automatically using global settings.
Promote your live show
Live Show Pop-up Widget
By default, the "Live show" pop-up widget will be enabled. Click on the arrow icon to edit the styling of your live show widget, or to turn it off.
First thing you will need to do is to add a media to that pop-up. Click on the add videos or images to select the file of your choice.
Hit "Confirm" to save your changes. You should now be able to preview your uploaded file.
Next, you have the possibility to set some display rules and for example add this pop-up widget only to your homepage.
Finally, head over to Widget design to finalize the look and feel of your pop-up.
You'll be able to:
Change its appearance:
Width and height
Corner radius
Dropshadow (no shadow, light, medium, hard)
Change its position
Bottom right or bottom left
Add a left or right margin, and bottom margin
Show/hide a permanently closed button
RSVP Widget
We have written a detailed guide on how to set up and use the RSVP widget. Please follow this article to enable and configure it.
Moderate your live show
During a live event, the moderate section is only accessible through the Videowise's dashboard, so make sure to have a computer ready in order to pin products, reply to chat or change layouts of your hosts.
Any member of your Videowise team account can access the moderate page simultaneously.
The moderate section is divided into three parts:
Products
Video stream
Chat
Before scheduling your show or going live, we recommend adding the products that you will be showcasing during your live session.
Products
While we recommend adding them before the show start, you can at anytime add new products to be displayed on your live show video player where viewers can buy it.
Products can also be pinned pre-live or during the live, to ensure they stay on top of your product list and are always visible. This is useful to use when you are showcasing a specific product during your live show, to make sure that viewers don't have to scroll to find it.
To pin them, just click on them, and a red dot should appear. Do the same if you want to unpin them.
Video Stream
Video stream is where you will see a preview of your live show, and the host(s).
If the live show is a single person, we recommend not touching the different layouts available below the video stream, and keep it to "Spotlight".
For multiple hosts, please follow this article to learn more about the different layouts available.
Chat
If enabled, chat is where you can engage and interact with your viewers, and vice versa.
As a moderator, you can post, pin and reply to messages pre-live and during the live show.
A great use case is to prepare a discount or a special offer, send a message pre-live and pin it throughout your live session so your viewers have access to this offer instantly.
That's it, you're all ready.
Finally, just click on "Complete & Schedule" on the top right of your page.
A modal will show so you can have a final review of all the main settings. Confirm once again and your show will be scheduled!
To run a proper live stream, make sure that your internet upload speed is a minimum 100mb/s to have a decent stream quality and avoid blurry images.
If you have any questions or you are facing an issue with scheduling your live show, please contact us at [email protected].