You've created a video widget, customized it, and installed it on-site, but it's not being displayed. In this article, we'll troubleshoot the issue.

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Step 1: In your Shopify account, go to Themes → Live theme → Customize → App embeds
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​Step 2: App embeds → Make sure the Videowise Shoppable Video app extension is enabled.

​Navigate to your widget → Click Install widget → Mark the widget as "installed" if you've installed it on your Shopify store.
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​Navigate to the widget → Click Add videos to include videos to your widget.
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​Step 1: Click on your Widget ➔ Click "use different videos/page" ➔ Check the set up page URL for the video widget ➔ Ensure it's correct without typos or mistakes.
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​Step 2: In your Shopify theme, ensure this is the same page/URL you've installed the widget on.
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Step 3: Verify that the URL from Step 1 matches your store page's URL in your browser.
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When using the video widget on a backup copy of your live theme, shoppable videos won't appear on the live pages or your store. Click 'Preview' on the working page, and publish the theme once satisfied to make it live.
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This only applies to advanced installments → when the installation was executed by copying the div. in the Shopify theme files. It's mostly the case with Shopify 1.0 themes, or for advanced theme customizations.
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​Step 1: During the installation process, make sure you copied the code correctly for the right video widget.
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​Step 2: Ensure the code is fully pasted into the correct file in your Shopify live theme.
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