Account & Settings
Everything related to your account details and settings
Subscription Policy
Everything related to your account, subscription, discounts, and more.
Do you offer a free trial?We offer a 14-day free trial for all paid plans.
Can I cancel or change my subscription?You can benefit from a 14 day-free trial and uninstall the Videowise app at any time.
Can I get a discountOur Enterprise Plan is a custom plan designed to match your specific needs.
Account
Explore our Account Collection for tutorials on translating the app, managing passwords, inviting team members, and more.
How To Translate The App In Another LanguageExplore how to easily switch languages for a personalized experience.
How to sign in to or sign out of VideowiseHere's how to stay connected:
How to change your passwordLearn the seamless process of updating your password within the app for enhanced security.
How to check your Account DetailsThe new Account panel allows you to view all the account and store settings.
How to invite other team members to your accountBring teammates to your organisation by sending them an invite email from your Videowise account.
What's New Section: Latest changes in the appKeep yourself in the loop about recent updates, changes, and improvements made to the app.
How to request a 2FA recovery codeStay secure and streamline access effortlessly.
Store Settings
Discover how to optimize your store settings with tutorials on general settings, global styles, multiple store setup, email notifications, integrations, and tracking pixel.
How to set General SettingsThe General Settings present an overview of your account.
How to set up Global StylesEstablish your global styles for all interactions directly from the store settings.
How to add multiple stores to your AccountTo make accessibility part of your workflow, with Stores panel, you can connect multiple Shopify stores under the same account.
How to enable email notificationsLearn how to enable this feature to streamline communication and enhance reporting efficiency.
Integrations: how to connect your favorite platformsLink your Social Media accounts , Reviews, Email & SMS, and more platforms in the Integrations section.
How to install the tracking pixel on your Shopify checkout pageYou can enjoy the benefits of precise tracking and analytics with the Tracking Pixel installed on your Shopify checkout page.