What should I do if the widget does not appear on my website?
Is the embedded video widget not appearing on your live store? We'll troubleshoot potential issues step by step in this article.
You've created a video widget, customized it, and installed it on-site, but it's not being displayed. In this article, we'll troubleshoot the issue.
The Videowise app extension is disabled 👇
For a Videowise widget to work, you will need to enable the Videowise app extension from the App Embed section located inside the theme editor.
Step 1: In your Shopify account, go to Themes > Live theme > Customize > App embeds
Step 2: Enable App embed. Make sure the Videowise Shoppable Video app extension is enabled.
The video widget is not published 👇
Navigate to your widget → Click Publish widget (top right corner)
No videos have been added to the video widget 👇
Navigate to the widget → Click Add videos to include videos to your widget.
The video widget is set to appear on a wrong page 👇
Depending if you use Advanced Playlist or Simple Playlist.
Simple Playlist:
Step 1: Click on your Widget ➔ Check the Display Rules ( Advanced Rules) ➔ Ensure it's correct URL and that is without typos or mistakes.
Advanced Playlist :
Step 1: Click on your Widget ➔ Click "Advanced Playlist" ➔ Check the set up page URL for the video widget ➔ Ensure it's correct without typos or mistakes.
Step 2: In your Shopify theme, ensure this is the same page/URL you've installed the widget on.
Step 3: Verify that the URL from Step 1 matches your store page's URL in your browser.
The video widget is previewed on the wrong page 👇
When using the video widget on a backup copy of your live theme, shoppable videos won't appear on the live pages or your store. Click 'Preview' on the working page, and publish the theme once satisfied to make it live.
The widget code (the div.) isn't pasted / pasted in the wrong place 👇
This only applies to advanced installations (when the installation was executed by copying the div. in the Shopify theme files.) It's mostly the case with Shopify 1.0 themes, or for advanced theme customizations.
Step 1: During the installation process, make sure you copied the code correctly for the right video widget.
Step 2: Ensure the code is fully pasted into the correct file in your Shopify live theme.
Last updated on December 8, 2025